We Understand the Importance of Preventing Chargebacks From Happening

Many years ago, banks and merchant providers implemented the chargeback system, to ensure businesses are providing upstanding products and services. With the intention to protect the consumer from faulty or unreliable products or services. However as times have changed so has the consumer. A lot of the time these days, we run into the card holder or consumers that are intentionally purchasing a product or a service with the intent to dispute the charge with their bank, resulting in a chargeback to the business and the card holder getting free products or services. This scenario is becoming more and more of a problem to the business and without protection or recourse to the consumer.

Highly Advisable

Secure Your Very Own Chargeback Specialist

If you want to stop or prevent chargebacks from happening, it is highly advisable for you to hire a chargeback specialist to help you with your chargeback situation. Chargeback specialists have seen and dealt with all types of scenarios and have the expertise to advise you on how to illuminate chargebacks from happening and how to win the chargebacks that do come through your account every month. A good chargeback company will looking into your current company systems and structures and find loop holes that are causing people to get away with chargebacks and will help recommend and modify systems, structures or contracts to help win and prevent chargebacks from even happening in the future.

Helpful Insights

Check out all the latest news and updates from our blog

Prevent Chargebacks

May 23, 2018

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Fraudulent Chargebacks

May 7, 2018

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Chargeback Companies

April 25, 2018

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Chargeback Specialist

April 24, 2018

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Chargeback Help

April 9, 2018

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Find a Chargeback Company Near Me

March 15, 2018

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Nature Ponics, LLC.

Very Happy Customer

Thank You, Thank You, Thank You Your staff is the best. I cant explain enough, how greatly appreciated I am of your service. I know its new to the industry, but super glad there is a service out there like yours and how you have helped dispute our chargebacks.  Its nice to know I don’t…

Bookoo Media, LLC.

Edward T. - Owner

Highly Recommended! Since I have been using Chargeback Advocates, my winning percentage with my merchant provider has gone up 55%. I would recommend them over and over again to any other company that could benefit from them.  

VisionEVO, LLC.

Collin M. - CEO

Increased My Bottom Line! My company has been doing business with Chargeback Advocates for a few months. Over the last few months, I have seen a large increase of winning chargebacks. We were doing our chargebacks in house, but is very time consuming. Not only have they increased the amount of winning chargebacks, but has…

Flourish Painting, LLC.

Jason Lemon - Owner

Love the communication and great customer service! I have only been with Chargeback Advocates for a short time, but I already love the communication and great customer service they provide.  

Boo Gardens

Danny W. - Owner

I Recommend Chargeback Advocates to Others Any Day! I started using Chargeback Advocates to help eliminate future chargebacks. After using their services for some time with great results I was able to open a new merchant account with better rates. So not only have they saved me time and money from returns, but also have…

Bunker Project, LLC.

Sean M. - Owner

94% Win Rate For My Company! Chargeback Advocates has won 94% of my companies chargebacks. I love the reporting and hard copy documentation and their hard work and dedication they have put towards my company.  

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If your customers are doing fraudulent chargebacks to your company, you will want to give us a call to help you with your chargebacks. We have a winning ratio of 90% that we can offer your company to help you get money back that’s rightfully yours. Our specialists will help you find the best chargeback solution for your company. It is very important to keep your merchant account in good standing, otherwise you could be put on a rolling reserve, where your merchant provider will hold up to 20% of all future transactions for up to 6 months. If your funds are currently being held, finding a chargeback company to help you get out of this situation, is your best option.

Rolling Reserves Are Detrimental to a Business’s Cash Flow

If you have noticed that you have been getting an increase of fraudulent chargebacks, now is the time to act and call to get your account setup to help you illuminate chargebacks from happening. If you continue getting an increase of chargebacks, due to not responding or losing your disputes, you may be at risk of rolling reserve fees and/or be placed on the Match List, which can make it much harder to get approved for any future merchant providers. If you are placed on the Match List, you could possible be declined from accepting any future credit card payments from customers, or your per transaction percentage rate might be sky high, because you are considered a high risk merchant. Don’t let these negatives happen to your company. Protect your company and work with a chargeback specialist that knows and understand what your company is going through and will protect you from fraudulent chargebacks.

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We use techniques most do not think of using, that gives us our winning ratio of 90%. And the 10% we lose, we offer other collection services to collect from fraudulent debtors that we are now offer our valued customers. Finding chargeback companies may be time consuming, but look no further, for we have set our selves apart from our competitors, by offering additional chargeback services they do not offer. Which makes us the best chargeback company in the industry today. Not only do we offer the best services out there, you can beat our rates.

Are You Looking For Chargeback Companies With Reasonable Rates?

We have done the research for you so you don’t have to waste your time shopping around for a reliable chargeback company. We have and offer the best rates in the nation. Give us a call today and talk to one of our chargeback specialist to get started. We offer a free business consultation, to get to know you and your company better and figure out the best fit. We will explain how to get setup and start collecting money back that is rightfully yours. And those of you that have past due chargeback accounts, let our specialist know and we can obtain an extension to dispute those chargebacks, so they don’t result in a loss to your organization. We are here to help you 100% of the way. Call today.

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Have you found that some of your customers to be fraudulent? Customers that obtain a product or service from your company and turn around and dispute the chargeback with their bank. This can be super frustrating, especially when you have provided them with a product or service. We are the company you have been looking for. We will help win most of your chargebacks and keep your merchant account in good standing. We understand the importance of disputing, winning and preventing chargebacks and prevent any possible rolling reserves your merchant provider might place on you, simply for getting a chargeback and if you should lose most of your chargebacks and rolling reserve will for sure be placed on your account, where the merchant provider will hold 20% of all future transactions for the next 6 months, until you illuminate or win most of your chargebacks.

Working with a Chargeback Specialist is Key

If you are getting chargebacks and not responding to them, you need to act soon and call Chargeback Advocates and have a chargeback specialist work in your behalf. Our specialist get to know you and your company, the causes of chargebacks, contracts, systems etc… We are a full consulting firm, that has the ability to figure out how to illuminate your chargebacks from happening, while winning your chargebacks. Give us a call today and get a free consultation and don’t forget to ask us about our collection services to help with any past financial loss.

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Our valued customers are thrilled with the level of service offered and provided. Most of all they are happy to have their merchant account risk free, keeping fees down and most important, obtaining money back for a service or product provided. We know and understand that there is a lot of fraudulent consumers our there and it is our job to protect you from them. We are all in business to make money and provide a quality product or service to our customers. It wouldn’t be possible to stay in business if we gave our product or service away for free. Together we can take a stand and protect us all from fraudulent consumers. Put more of your hard earned money back in your pocket and hire a chargeback specialist for a fraction of what your currently losing. It’s a win win, you can’t go wrong.

Do You Need Help Disputing Your Chargebacks?

Are you losing chargebacks that you should be winning? Are you looking for a company that can help you with your chargebacks? We do exactly that. In comparison to our few competitors, our service exceeds exceptionally and rates are very affordable. We have built our company around our customers needs and wants. We would love to get to know you and your company and start right away helping you with your chargebacks. Give us a call and talk with a specialist today. We only need to ask you a few questions to get you enrolled and we can take your chargebacks and start working on them the same day. Don’t hesitate and spend more time shopping around, we have done the leg work and promise to provide you with exceptional results.

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We help businesses just like yours, to dispute chargebacks. We use techniques most people don’t think of to win chargebacks. With our 90% winning ratio, we are the company to help you with your chargebacks from start to finish. Most companies out there give you the tools to do it yourself, but we understand the time it takes you to compile all the supporting documentation in order to dispute your chargeback and time is money. Have a chargeback specialist help you with all your current and future chargebacks.

Think of Us as Your Local Chargeback Company Near You

We take pride in getting to know you and your companies needs. We get to know and understand your companies model, procedures, products, services, customer relations, contact management systems and a number of other company structures to better help you with your existing chargebacks as well as any future chargebacks. If you find yourself getting frustrated of the time it takes to dispute chargebacks, or having to train people within your company to handle your chargebacks, just know there is a company out there, that is willing to take this on for you. Start winning most of your chargebacks, by working with Chargeback Advocates. We are here to help you.

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How long does it take to dispute a chargeback and what goes into it? First thing you do is figure out which of your customers did the chargeback. Once you figure that out, you can begin. You will refer to your chargeback notice to figure out the purpose or reason for the chargeback in the first place. For example if customer claims; services were not received, you will research and figure out if the customer is telling the truth or not and whether or not the product or service was in fact received or not. If you know the product was received you will need to provide proof to your merchant provider showing them supporting documentation that the product or services was received and that the customer is simply not being honest. On the chargeback notice, there are blank lines provided that you would use to describe the proof you have that the customer received their product or service in order to dispute the chargeback. This process generally takes an hour to an hour an a half, to research, document, screen shots, and submit the disputed chargeback to your merchant provider during the time frame provided.

Save Your Time and Have a Chargeback Specialist Do It For You

Instead of taking your valuable time and disputing chargebacks every week, have a chargeback specialist handle the chargeback process from start to finish for you. We understand how valuable your time is and the fact you did not account for unexpected chargebacks and the time it takes to dispute chargebacks. By contracting a chargeback specialist, you can save that time and focus on other more pressing elements of your business. Imagine all the time you would save by working with a company that will work on your behalf and get money back that is rightfully yours. Using a chargeback company will help you win majority of all chargebacks issued to your company. Act today and give us a call at 801-637-0818.

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Imagine working with a chargeback company and what you could do with the time saved by not having to handle your chargebacks, not having to think about your chargebacks, not worrying if you got the chargeback done within the time frame provided, not knowing if you did the chargeback right or wrong or if you win or lose your money that is rightfully yours.  Imagine knowing that you have an advocate on your side that you can count on to handle your chargeback from start to finish with proven results, getting your money back that you deserve and worked hard for.

The Importance of Working With a Chargeback Company

No matter how many chargebacks you get per month, whether it is 5 or 1000 plus, it can be super devastating on your company. Not only are you wasting time and losing money, but your merchant account could be at risk.  By simply not responding to your chargebacks, responding late to chargebacks or losing chargebacks, a rolling reserve could be placed on your merchant account and 20% of all future transactions could be held up to 6 months. This can be a huge problem for companies large or small. It can be the difference between a successful company and the end of a business.  In addition, if you continue to not respond, or lose future chargebacks, you could be at risk of losing your merchant account all together and not be able to accept credit cards. This is why it is so important to work with a chargeback advocate to help you with your chargebacks and prevent these destructive scenarios from happening.

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The payments industry will see operational changes throughout its value chain. Here we highlight the
operational changes we expect to see at acquirers, banks, merchants, and networks.

1. Acquirers

Banks and acquirers would have to re-formulate and re-write their risk and underwriting policies to consider not just the TSR but many other industry-specific laws. These changes will materially impact acquirers’ operations.

Beginning with underwriting, acquirers would now be required to complete substantially increased due diligence of every potential new merchant. All acquirers would likely revise their risk policy and underwriting operations to include stricter evaluation of each merchant’s business model and its compliance with all applicable laws. For example, the up-front diligence requirement (per Visa and MasterCard guidance) of a “detailed business description” might be replaced by a required site visit to the merchant’s call center or operating location or the requirement that underwriters scrutinize or audit every business. Acquirers today do not have the level of knowledge and experience necessary to support this level of due diligence. It is our expectation that acquirers would be required to build new capabilities or use third parties with knowledge of specific industries to perform initial and ongoing due diligence.

Diligence would now need to include merchants’ operations to ensure compliance with laws and regulations not monitored by acquirers today such as the TSR and other laws specific to each industry served by the acquirer. This due diligence may need to include periodic audits and investigations into business contacts, contacting and surveying the merchants’ customers, and mystery shopping.

This would require highly skilled and experienced staff, which will be costly and result in expenses being passed on to merchants and, ultimately, to consumers in the form of higher prices. Today, the average time from receipt of merchant application to approval is one day. The time to underwrite a merchant application would significantly increase even if an acquirer chooses not to service telemarketing or other card-not-present merchants. We can easily see the time to underwrite a merchant increasing by 300% to 500% and the cost increasing in a similar fashion.

Operational consequences would not stop in the underwriting back-office. Sales staffs would need to be informed and educated about underwriting requirements. Portfolio managers would likely need to examine their existing books of business for examples of merchants that might now fall under the new policies. Numerous legal businesses across the U.S. may be displaced from the payments system and forced to accept only cash and checks.

Ongoing risk management would face similar, additional operational requirements to reconfirm the diligence done during the initial underwriting process. Ongoing “triggers” would need to be updated to include merchants that may not meet Visa and MasterCard definitions for high chargeback merchants as well as merchants that may now be in violation of any number of federal, state, or local laws. In short, acquirers would need to work through a process of revising their pre-existing risk policies, operations, and procedures, which would have a ripple effect through the rest of their businesses, increasing overall time and cost to underwrite an account.

2. Merchants

Merchants would be required to make operational changes if the FTC continues with its current actions. Today, only a very small percentage of merchants are required to post reserves in order to process credit card transactions. With few exceptions in high-risk verticals, virtually all accounts across the industry are unsecured. The FTC’s proposed actions would likely change that and make it more difficult for merchants to gain access to the electronic payment system. Today, most merchants in the U.S. are paid credit card receipts one to two business days after transactions are processed. Other countries take up to thirty days to pay the merchant. Acquirers in the U.S. would likely want to hold merchant funds longer as a risk mitigation strategy, which will impact the cash flow of merchants, especially small businesses that have limited access to credit. These factors would impact small business cash flow and borrowing needs.

In addition to potentially being required to post collateral and suffering from delayed settlement, merchants may be subject to invasion of their business privacy by their merchant processors as merchant processors will need to audit the business to validate compliance with laws. This will impact businesses that incur the costs of the audit and distraction of their key personnel.

3. Networks

In response to FTC actions, the Card Networks will likely implement more restrictive rules and penalties. First, this could entail higher capital requirements to achieve the principal acquirer status needed to be an acquiring member bank. Alternatively, additional capital could be required to process merchants in certain industries that are considered higher risk. “Higher risk” in this sense would not be based on traditional risk models and experience, but rather defined as the potential for government actions, fines, and penalties.The Card Networks may also restrict acquirers from serving certain industry verticals, require collateral to protect the payments system, or implement higher pricing at the network level.

The FTC’s Potential Impact on the Merchant Acquiring Industry Prepared for the Electronic Transactions Association
First Annapolis Consulting, Inc.
July 15, 2014

The post FTC & Operational Changes appeared first on Chargeback Advocates.

The FTC’s effort to expand an acquirer’s responsibility changes the basic nature of the acquirer’s role, forcing acquirers to pass judgment on the legality of a merchant and the potential deceptive nature of its business. This effectively mandates that acquirers become the police force for merchant activity, which is not a role acquirers desire or are equipped to handle today.
From a risk manager’s perspective, we need not go much further than the possibility that FTC action opens the door for other legal judgments of processor liability to believe that acquirers would begin modifying their risk practices accordingly. Rightly or wrongly, the risk manager might believe that due to FTC legal actions, its risk exposure has increased significantly. Further, risk mitigation techniques such as cash collateral cannot be relied on since the FTC has the power, and uses it, to require the merchant acquiring bank to forfeit all held reserve funds to the FTC. Despite the fact that acquirers hold merchant reserves for the purpose of repaying consumers that dispute transactions with that merchant, the FTC has mandated that acquirers forfeit reserve funds directly to the FTC.

Depending on how wide one believes the precedent set by this type of action would extend, industry-wide risk exposure could increase by a factor of ten or more. Exposure is calculated by acquirers using a combination of information such as chargeback and credit refund history, dollar volume processed, timing between purchase and delivery, and timing between purchase date and chargeback or return. The overall industry holds nearly $22 billion in credit risk exposure today based on existing Card Network rules, but that could increase to $258 billion if acquirers were held liable for all transactions instead of just those disputed.

Now, instead of simply prohibiting outbound telemarketing merchants in the portfolio, as many acquirers do today, an acquirer might think twice about signing inbound telemarketing merchants as well, or perhaps even certain types of e-commerce businesses. The acquirer will change its operations for underwriting and monitoring. What initially seems to be a relatively modest project to revise risk and monitoring rules associated with outbound telemarketing merchants will quickly become a large scale overhaul of the acquirer’s practices across the entire merchant acquiring value chain including sales,underwriting, pricing, and ongoing risk management for multiple industry verticals.

The FTC’s Potential Impact on the Merchant Acquiring Industry Prepared for the Electronic Transactions Association
First Annapolis Consulting, Inc.
July 15, 2014

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